Privacy Policy

Privacy Notice
Effective: Aug 17, 2020
V 1.2.0
User Consent to Privacy Policy

By accessing, browsing or using the Site, Users acknowledge that they have read, understand, agree and consent to the terms and conditions of the Policy. Users consent to the collection, use, and disclosure of User information, including information collected from or about you or the device you use to access the Site (together “Information”) pursuant to the terms of this Policy. If you do not consent to these terms and conditions, please do not access, browse, or use this Site or otherwise provide Information to sureti.

The Information sureti Collects. sureti may collect Information you provide when you use the Site or when you otherwise provide Information to sureti. sureti may collect the name, phone, mailing address, email address, government issued ID number, credit card number, social security number (or portion thereof), and any other personal information provided by a User who interacts with sureti or any of sureti’s representatives through the App/Site, via email or otherwise, such as when a User: (a) submits an application for access; (b) purchases a product through the App/Site; (c) submits Information through our social forums; (d) provides Information to sureti outside of the Site; and/or (e) engages in any other activity on the App/Site whereby Information is provided to sureti.

sureti may also collect demographic information related to your professional expertise and experience, including your title, company name, industry, technical specialty, trade and/or organization(s)/associations(s) to which you belong.

By submitting Information to sureti on or through the Site, Users acknowledge that they have read this Policy, understand it, agree to its terms, and authorize sureti to collect, use and disclose Information pursuant to the terms of this Policy.

Please be thoughtful and responsible whenever you are online. Should you choose to voluntarily disclose Information through the Site, such as on message boards or in advertising or notices you post, that Information may be publicly viewable and can be collected and used by third parties without sureti’s knowledge and may result in unsolicited messages from other individuals or third parties.

Automatically-Collected Information. sureti and certain third parties that advertise or provide other services on the Site may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site, such as when you use the Site or certain Site services or click on advertisements on the Site or within sureti. For example, sureti and its partners and service providers may collect and analyze information such as:

Your Internet Protocol address;
Your mobile device ID;
Your computer’s or mobile device’s operating system and version;
Mobile phone and 3D camera data to include timestamps and geotags;
The name of the domain you used to access the Internet;

Information related to the ways in which you interact with the Site, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Site, the frequency of your use of the Site, error logs, and other similar information. This information is collected passively through the use of certain electronic technologies, such as cookies, web beacons, pixels, clear GIFs, and similar technologies, and is further explained below. As described further below, sureti may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. As we adopt additional technologies, we may also gather additional information through other methods.

Browser Cookies: We and certain third-party advertising partners may use “cookies.” When you use the Site, the pages you see, along with something called a “cookie,” may be downloaded to your computer, mobile device, or tablet (collectively, “Equipment”). Cookies are small pieces of information that are stored by your browser on your Equipment. These cookies may be used: (a) to improve or enhance your experience using the Site; (b) to deliver content, including advertising, specific to your interests; and (c) for other purposes, such as security and administrative functions. For example, cookies are used to store your preferences for certain types of information so that you do not have to input those preferences every time you use the Site. Most web browsers automatically accept cookies, though different browsers may address cookies differently. Your browser may enable you to set your Equipment to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your browser to not accept cookies, it may result in certain personalized services or other features not being provided to you when you use that Equipment.

Web Beacons, Pixels and Clear GIFs:  We and our advertising partners may use web beacons, pixels and clear GIFs. These electronic technologies are transparent image files that, if used, allow us and our advertising partners to track Website usage information, such as the number of times a given web page has been viewed and whether and when you have opened an HTML email, how many times the email was forwarded and which links in the email were clicked. Unlike cookies, these technologies are not placed on your Equipment. We and our advertising partners use information collected through Web beacons, pixels, and clear GIFs to improve and enhance our Site and measure the effectiveness of these communications with you. These technologies may be used in association with cookies to understand how visitors interact with the Site or advertisements made by our advertising partners.

Information from Third Parties: sureti may obtain additional information about you from third parties such as marketers, partners, sponsors, researchers, and others. We may combine Information that we collect from you with Information that we obtain from such third parties and Information derived from any other product or service we provide.

Aggregate or De-Identified Data. sureti may aggregate and/or de-identify information collected by the Site or via other means so that the data is not intended to identify you. Our use and disclosure of aggregated and/or de-identified data is not subject to any restrictions under this Policy, and we may disclose it to others without limitation for any purpose.

How sureti Uses the Information. sureti uses the Information collected from its Users for the following purposes:

For the purposes for which you provided it;
To respond to Users’ questions and/or comments;
To provide products, services or information to Users;
To process a User’s purchase/subscription;
To provide a User with details of his or her account status;
To notify a User about new features of the Site, or products, services, special offers, or other
information that we believe will be of interest to a User;
To perform analytics and research used in marketing, promotion, or similar activities;
To monitor Site performance and perform analytics and research aimed at improving the
accuracy, effectiveness, usability, or popularity of the Site;
To enforce the legal terms that govern a User’s use of the Site;
To prevent fraud and other prohibited or illegal activities;
Inform the creation of industry reports;
To administer sweepstakes and contests;
To ensure that sureti complies with applicable laws.


Sharing of Your Information.


sureti may, without limitation, share your Information with any agent or company that is part of sureti. sureti only will share Information that it collects or receives regarding its Users with non-affiliated third parties under the following circumstances.

Consent: If sureti has a User’s consent to share any Information, it may do so. For example, if a User agrees to have their Information posted in a sureti owned social platform, then that User inherently consents to sureti sharing of their Information with other sureti Members. We may also share a User’s Information to provide that User with services or products that the User has requested.

Agents: sureti may utilize other companies and individuals to perform functions on its behalf, such as marketing new or additional sureti products and services, sending postal and email to Users, transmitting text messages requested by Users, processing credit card payments, fulfilling orders, delivering products and services, and providing customer service. These third parties have access to Information needed to perform their functions but may not use it for other purposes.

Sweepstakes and Contests: When you sign up to participate in a contest or sweepstakes, your Information may also be provided to our sweepstakes or contest advertisers, operators, or sponsors and the use of that Information may also be governed by those advertisers’, operators’, or sponsors’ privacy policies or practices.

Aggregate Data: sureti may aggregate and/or de-identify information collected by the Site or via other means so that the data is not intended to identify you. Our use and disclosure of aggregated and/or de-identified data is not subject to any restrictions under this Policy, and we may disclose it to others without limitation for any purpose.

Advertising and Analytics: As described in the section on Online Analytics and Tailored Advertising, sureti also may provide automatically-collected information to third parties for purposes of delivering targeted advertisements and performing analytics.

Protection of sureti or Others: sureti may disclose your Information to others if we have a good faith belief that we are required or permitted to do so by law or legal process, to respond to claims, to protect the rights, property or safety of sureti or others, or take action regarding illegal activities or suspected fraud.

Business Transfers: We may share your Information in connection with any actual or proposed merger, reorganization, or sale of some or all sureti assets, or a financing or acquisition of all or a portion of our assets or business by another company.

Third Parties Providing Relevant and Valuable Products and Services: From time to time, sureti may share your Information with other organizations that provide products or services that we believe Users will find relevant, valuable and interesting.

Online Analytics and Tailored Advertising. Online Analytics: We may use third-party web analytics services on our Site, such as those of Google Analytics. These service providers use the sort of technology that help us analyze how users use the Site, including by noting the third- party Website from which you arrive. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Site. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

Tailored Advertising. Also, third parties whose products or services are accessible or advertised via the Site may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Site in order to (i) inform, optimize, and serve ads based on past visits to our Websites and other sites and (ii) report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Websites and use of our Site. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, and others) to serve tailored ads to you on the Site, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other devices you use to access the Site. [We also may share with third-party advertisers a hashed version of your email address, solely in non-human readable form and content that you share publicly when using the Site (e.g., user-generated content) for purposes of delivering tailored advertising.] We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other devices you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of ad targeting as described below. You may receive tailored advertising on your computer through a web browser. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link or TRUSTe’s Advertising Choices Page to opt-out of receiving tailored advertising from companies that participate in those programs. You may also use the links available in advertisements that appear within the Site to learn more about advertising practices on our Site.

To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Site, you may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will just not be tailored.  Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

When using a mobile application you may also receive tailored in-application advertisements. Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.

California Do-Not-Track Disclosure Requirements. sureti is committed to providing you with meaningful choices about the information collected on our Site for third-party purposes, and that is why we provide the Network Advertising Initiative’s “Consumer Opt-out” link, Digital Advertising Alliance’s Consumer Opt-Out Link, TRUSTe’s Advertising Choices page, and the Google opt-out link in this Policy. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions. As it relates to DNT concessions, it is the user’s responsibility to provision their internet browser accordingly. Search [browser of choice] + “Do Not Track Settings” for additional guidance.

International Users. Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information and disclose it to other entities outside your resident jurisdiction, as discussed in “Sharing of Your Information” above. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Policy, understand it, agree to its terms, and consent to the transfer of such Information outside your resident jurisdiction.

Choices for Use or Sharing of Certain Information. sureti values your concerns about the privacy of your Information. Therefore, we offer you the opportunity to opt out of use or sharing of certain Information. For information that is shared with third parties, you should be able to opt-out of receiving further promotions from these third parties by unsubscribing to their email correspondence to you or contacting them directly. sureti is not responsible for the privacy practices of third parties who may send you correspondence.

Any emails sent by sureti subject to the CAN SPAM Act will include an option to unsubscribe from further correspondence. In addition, you can always opt-out of receiving commercial emails from sureti by contacting us via the Contact Us page. Please note that even if you opt-out from receiving a certain email from sureti, you will continue to receive transactional messages, such as messages confirming a purchase, an event you registered for and certain essential sureti membership information.

Media Release Disclaimer. I grant permission to sureti to take data that is submitted through our portal, and make public, visual images, 3D scans, deliverables and audio/video reviews for marketing purposes. Reasonable efforts will be made to anonymize any marketing collateral prior to circulation. In other words, sureti will take reasonable steps to ensure that the marketing collateral poised for circulation omits names, addresses, claim numbers or other relative PII (Personal Identifiable Information). I agree that sureti owns the images and all the rights to them. Without notifying me, the images may be used in any manner or media for marketing purposes including, but not limited to, sureti sponsored websites, social media platform forums and pages, publications, promotions, advertisements, and posters. I waive any right to inspect, approve, or be compensated for the use of such images.

Linked Internet Websites. The Site provides hyperlinks, which are highlighted words or pictures within a hypertext document, including advertisements that, when clicked, take you to another place within the document, to another document altogether, or to other Websites not controlled by sureti. These hyperlinked Websites may contain privacy provisions that are different from those provided herein. sureti is not responsible for the collection, use, or disclosure of information collected through these Websites, and sureti expressly disclaims any and all liabilities related to such collection, use, or disclosure.

Children’s Privacy Protection. The Site is not directed towards children under 18 years of age, and sureti does not knowingly collect any information from children under 18 years of age through the Site. If you are under 18 years of age, you are not permitted to submit information to sureti through the Site.

How Long We Keep Information. We keep your information for as long as is reasonably necessary to provide the Services to you or until your account is deleted, whichever is longer, subject to any longer period as may be required by applicable law or notified to you.

We may ask for a copy of your driver license before you can use certain sureti Services. When we ask for a copy of your driver’s license, we conduct verification checks to ensure the license is valid and we retain only limited verification information in order for you to use the Services.

When you delete your account, it may take us additional time to fully delete your information from our databases and system logs. We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms of Service, to comply with our legal obligations or enforce our legal rights.

In addition, if you are a Restoration Contractor, sureti retains certain information to the extent necessary to comply with our legal obligations. For example, sureti may keep some of your information in order to comply with applicable tax, legal, reporting and auditing obligations and other requirements in the countries in which we operate.

Accessing and Managing Your Information. If you have an account with sureti, you can review, change or delete your information by logging into your account and editing your profile. You can change your mobile phone number or email address by using our in-app change feature. You can delete your sureti account at any time by submitting a request to us at support@