FAQ

A collection of our most frequently asked questions set forth by our

  • Property Owners/Policyholders/Borrowers
  • Restoration Contractors
  • Mortgage Lenders
  • Insurance Carriers

Property Owners/Policyholders/Borrowers

It is critical you get to know the entity that will be entrusted with your claim proceeds. We believe our unbiased approach creates space to be loved by all the materially interested parties.

sureti is an unbiased, third-party fund control operating in the property restoration sphere. We facilitate the restoration process by communicating with Policyholders, Contractors, Insurance Carriers, and Mortgage Lenders to vastly decrease the amount of time each party needs to spend on administration, that funds are used correctly, and that the property is fully restored.

For Property Owners, sureti is absolutely free!

We recommend using the sureti app on either Android or iOS for the best experience. However, you are able to use sureti on your browser by logging in at po.sureti.com

sureti submits these documents to your Mortgage Lender on your behalf and retains them for your own records and reference. sureti works exclusively with your Mortgage Lender, Insurance Carrier, and Contractor on your claim so you can be sure your information is protected and safe.

sureti will need your help to get started. Simply download the sureti app onto your mobile device, create a profile, fill out some claim details and upload images of your check! A suretiCLAIMS team member will reach out to you shortly after with any additional information we need to move forward.

Yes! The entire process will take longer as everything has to clear through the both Mortgage Lenders’ systems, but sureti is designed to process insurance claim checks with multiple lenders listed as payees.

Absolutely! The documentation, and the check itself, will likely need to be signed by all listed Borrowers before submission to the Mortgage Lender.

Notify the suretiCLAIMS Team within the App or email us at claims@sureti.com and we will coordinate with you when possible.

Absolutely!

Yes! sureti was built to accommodate both residential and commercial property damage.

When one of our trusted, Certified Restoration Contractor Partners recommends you use sureti. If you would like to use sureti but you don’t see your Restoration Contractor available on the app, just let us know at support@sureti.com.

Yes! Ask them to sign up here [https://pro.sureti.com/getting-started] and a suretiCONCIERGE member will get them setup.

If you receive an insurance payout from your Insurance Carrier that lists multiple parties, including your Mortgage Lender, then you will not be able to simply cash the check yourself and sign it over to your chosen Restoration Contractor to pay their invoices. sureti exists to help you convert your insurance claim check into payment for your Restoration Contractor, while protecting your interests and ensuring your property is being restored.

Yes. If you can’t find your particular Mortgage Lender, just select “Other” and the suretiCLAIMS team will coordinate with them.

Yes! Your Mortgage Lender will likely require some additional steps but sureti can easily assist.

Yes!

Yes! Just add the general contractor as the Branch and the other contractors as coordinators on the check. Your general contractor will likely spearhead this themselves when needed.

You’ve come to the right place! Download the sureti App on the Google Play Store or App Store and sign up. Then, select the “Submit a Check” button and follow the prompts on the screen to begin processing your multi-party check.

Yes! Even when restoration is finished, getting your Mortgage Lender to release funds is still a painful process. sureti alleviates the pain by handling the administration with your Mortgage Lender so you don’t have to.

Restoration Contractors

sureti was conceived without bias, but that doesn’t mean we don’t have any insight into your plight.

sureti was purpose built to handle a number of different concerns for Restoration Contractors. Primarily, sureti handles the administrative burden for you and your clients and facilitates the flow of Insurance Claim Funds so you get paid promptly and in full for the work you complete, for Insurance Claim Checks that have a Mortgage Lender listed as a payee and for those that don’t. sureti also stores 3D scans of the restoration of the property, protecting you from future litigation. In the fast moving world of Restoration, sureti also offers an Advancement service, allowing you to stabilize your cash flow until Insurance Claim Funds are released.

sureti charges $90 a month to maintain a Branch (or Office) on the sureti Network, ensuring that clients and potential customers will be able to find your company in their local area. For Standard Fund Control and Fund Control with a Mortgage Lender, sureti charges a percentage for each check processed, between 1% to 6%, depending on several different factors addressed below in “How does sureti calculate the sureti Expediting Fee?”. Many situations also allow many of our partners to process checks with sureti at no charge. Schedule a meeting with the suretiCONCIERGE team to learn more.

A Restoration Contractor will not be visible to current and future clients on the sureti platform unless they are sureti Certified. This ensures that any Restoration Contractors on our network have been fully vetted by the sureti team and will be up to date on all requirements.

sureti prefers to disburse insurance claim funds via ACH transactions to the contractor.

At this time, sureti is only able to work with vetted Restoration Contractors. If you would like to become part of the sureti network and start leveraging our tools, please contact the suretiCONCIERGE team

As an unbiased third-party, sureti’s role is to handle situations such as this. Contact the suretiCLAIMS team via the messaging system in sureti, call, or email our team and we’ll work to get you paid in full.

If you are using a different email address for your work with your new company, please inform the suretiCLAIMS team and have your new Branch Owner or Co-Owner invite your new email address to sureti. Otherwise, please continue using your old email address!

  • One-third (⅓) Disbursed at the outset once the claim file is in compliance; 
  • One-third (⅓) at 50% completion of project as evidenced by 3D Scan Data;
  • One-third (⅓) (a) ~100% completion of project as evidenced by 3D Scan Data (i.e., the property has been visually restored to what is commonly regarded as pre-loss condition or better, and); (b) The Borrower has signed a Certificate-of-Completion confirming the relative work scope has been completed to their satisfaction.

Branch Owners should be administrators in your office who have the bandwidth to oversee and interact with all claims that your office processes through sureti. sureti supports multiple Co-Owners for each Branch but requires a singular email address to ground each Branch.

  • The Branch Owner oversees all of a Branch’s claims processed through sureti. Branch Owners are also able to chat within the messaging system in the app, add documents, add collaborators, and upload scans on all claims going through their Branch within sureti.

Please combine them into a single .PDF file and upload them to the Branch Profile. If you need any assistance, just ask a member of the suretiCLAIMS team.

If you are working with subcontractors who would benefit from being part of the discussion on insurance claim funds proceeds, they can be added by your Branch Owner to the relevant cards.

Contact the suretiCLAIMS Team who will waive the surety bond requirement.

Processing fees are calculated based on a Restoration Contractor’s perceived solvency, past performance, total check volume, total insurance proceeds processed, surety bond limits, insurance limits, licensing, certifications, and overarching suretiSCORE.

Actionable Insights Matterport Certification (AIMC) is a certification that you can complete online that confirms that a member of your team is capable of operating a Matterport camera to perform 3D scans of the restored property. If you do not have a team member with an AIMC, please contact the suretiCLAIMS team.

You’re in the right place! Click here for a step-by-step guide to uploading and processing the check with sureti.

Absolutely! sureti can perform Standard Fund Control for all insurance claim checks, ensuring your clients’ satisfaction and your own peace of mind that you’ll get paid in full.

Mortgage Lenders

Find out what your competitors already know: there is a cheaper, faster, and more secure way to process loss draft checks.

sureti is an unbiased, third-party fund control operating in the property restoration sphere. We facilitate the restoration process by communicating with Policyholders, Contractors, Insurance Carriers, and Mortgage Lenders to vastly decrease the amount of time each party needs to spend on administration, that funds are used correctly, and that the property is fully restored.

sureti prevents fraud by leveraging technology that intelligently calls for manual reviews when things don’t add up. We eliminate waste by reducing the Lender Administrative burden while still protecting their interest in addition to eliminating the delays and cost associated with on-site inspections.

Yes! Mortgage Lenders can sign up through the suretiPRO App on the App Store and Google Play Store or through the sureti browser portal. Once you begin the signup process, select the Mortgage Lender persona and a member of the suretiCONCIERGE team will get you set up.

Mortgage Lenders can sign up and sign in through their browser via the sureti Portal at pro.sureti.com/login or through the suretiPRO App for iPhone and Android.

All of the documents required to begin restoration are attached to the specific claim in the sureti apps and console. The progress of the restoration is documented by utilizing 3D scans to provide comprehensive visual data on the status of the restoration project.

Matterport 3D scans are immersive 3D digital twins of a space. For sureti and our clients, they are used to create digital twins of property to show restoration progress and completion.

Matterport 3D scans provide more data than in-person inspections and are easily accessible online by anyone who has been authorized to view. This data can also be used in the long term for future repairs or analysis.

Mortgage Lenders have access to all documents attached to each claim including the Policyholder and Contractor Claim Packets, Contract/Proposal, Scope of Work, and Insurance Adjuster’s Worksheet and can request any additional documentation.

All documentation can be found attached to a claim in the suretiCONSOLE. All you need to do to access it is sign in as the Mortgage Lender and you will gain access to all claims associated with your Policyholders.

sureti disburses funds in approximately thirds. Once Matterport scans confirm the state of the property at each step, we disburse a ⅓ payment.

sureti protects Mortgage Lenders and Policyholders by vetting all restoration contractors in our network as well as releasing funds according to a disbursement schedule that requires Matterport 3D Scans to confirm progress. Additionally, sureti requires that all Contractors sign a Waiver of Lien for each project.

Insurance Carriers

ALE cost now represents >30% of the overarching claim severity, and claim proceeds being retained by Lenders is to blame for these burgeoning costs. sureti solves for this while still observing the rights of the primary lienholder.

Insurance Adjusters can sign up for sureti through the suretiPRO App on the App Store and Google Play Store or via the browser portal at pro.sureti.com/getting-started

Sign in through the suretiPRO App or the browser portal at pro.sureti.com/login

With sureti, Insurance Carriers get to easily upload Adjuster Reports, contact the Policyholder via the messaging system in the suretiPRO App, stay up to date on the restoration, and access Matterport 3D data documenting the condition of the property to reference in case of future damage.

sureti reduces the cost of ALE by expediting the restoration of a Policyholder’s residence saving you money. Additionally, sureti ensures that property is restored thoroughly to prevent further damage and more expensive claims.

sureti is great for Insurance Adjusters, Policyholders, Mortgage Lenders, and Restoration Contractors.

Insurance Adjusters can upload their Adjuster Report by signing in to the suretiPRO App, choosing a claim that they’re a collaborator on, and selecting the “Upload Adjuster Report” button. Alternatively, email the Adjuster Report to claims@suret.com

sureti’s fee is absorbed into the Scope of Work similar to other Contractor fees. However, the amount saved on ALE outweighs the cost of the sureti fee.