FAQ

A collection of our most frequently asked questions by

Property Owners, Policyholders, Borrowers

sureti is an unbiased, third-party fund control operating in the property restoration sphere. We facilitate the restoration process by communicating with Policyholders, Contractors, Insurance Carriers, and Mortgage Lenders to vastly decrease the amount of time each party needs to spend on administration, ensuring that funds are used correctly, and that the property is fully restored.

For Property Owners, sureti is absolutely free!

Notify the suretiCLAIMS Team within the App or email us at claims@sureti.com and we will coordinate with you when possible.

Absolutely!

Yes! sureti was built to accommodate both residential and commercial property damage.

Yes! If you don’t see your chosen contractor, simply select “Invite a Contractor” during the contractor selection process.

Yes! Just add the general contractor as the Branch and the other contractors as coordinators on the check. Your general contractor will likely spearhead this themselves when needed.

sureti does not process insurance claim checks with a mortgage lender included as a payee. However, you may refer to our Resources page to learn what to do next.

Restoration Contractors

sureti helps you get paid quicker. sureti cuts out the Lender altogether and moves payments electronically into your account as work progresses. We also get rid of inspections, and use 3D scans of the restoration of the property, protecting you from future litigation.

sureti charges $90 a month to maintain a Branch (or Office) on the sureti platform, ensuring that clients and potential customers will be able to find your company in their local area.

For Standard Fund Control, sureti charges a percentage (typically 2.5%) for each time we get you paid faster.

A Restoration Contractor will not be visible to current and future clients on the sureti platform unless they are sureti Certified. This ensures that any Restoration Contractors on our network have been fully vetted by the sureti team and will be up to date on all requirements.

sureti prefers to disburse insurance claim funds via ACH transactions to the contractor.

At this time, sureti is only able to work with vetted Restoration Contractors. If you would like to become part of the sureti network and start leveraging our tools, please contact the suretiCONCIERGE team

As an unbiased third-party, sureti’s role is to handle situations such as this. Contact the suretiCLAIMS team via the messaging system in sureti, call, or email our team and we’ll work to get you paid in full.

If you are using a different email address for your work with your new company, please inform the suretiCLAIMS team and have your new Branch Owner or Co-Owner invite your new email address to sureti. Otherwise, please continue using your old email address!

  • One-third (⅓) Disbursed at the outset once the claim file is in compliance; 
  • One-third (⅓) at 50% completion of project as evidenced by 3D Scan Data;
  • One-third (⅓) (a) ~100% completion of project as evidenced by 3D Scan Data (i.e., the property has been visually restored to what is commonly regarded as pre-loss condition or better, and); (b) The Borrower has signed a Certificate-of-Completion confirming the relative work scope has been completed to their satisfaction.

Branch Owners should be administrators in your office who have the bandwidth to oversee and interact with all claims that your office processes through sureti. sureti supports multiple Co-Owners for each Branch but requires a singular email address to ground each Branch.

  • The Branch Owner oversees all of a Branch’s claims processed through sureti. Branch Owners are also able to chat within the messaging system in the app, add documents, add collaborators, and upload scans on all claims going through their Branch within sureti.

Please combine them into a single .PDF file and upload them to the Branch Profile. If you need any assistance, just ask a member of the suretiCLAIMS team.

If you are working with subcontractors who would benefit from being part of the discussion on insurance claim funds proceeds, they can be added by your Branch Owner to the relevant cards.

Contact the suretiCLAIMS Team who will waive the surety bond requirement.

Processing fees are calculated based on a Restoration Contractor’s perceived solvency, past performance, total check volume, total insurance proceeds processed, surety bond limits, insurance limits, licensing, certifications, and overarching suretiSCORE.

Actionable Insights Matterport Certification (AIMC) is a certification that you can complete online that confirms that a member of your team is capable of operating a Matterport camera to perform 3D scans of the restored property. If you do not have a team member with an AIMC, please contact the suretiCLAIMS team.

Your client should download the sureti app, go through the steps there, and upload the check image. Your team should download the suretiPRO app or use our online portal at pro.sureti.com to stay up to date. If your company hasn’t partnered with sureti yet but would like to use our services, reach out to our concierge team at concierge@sureti.com to get started.

Absolutely! sureti can perform Standard Fund Control for all insurance claim checks, ensuring your clients’ satisfaction and your own peace of mind that you’ll get paid in full.

Insurance Carriers

sureti is designed to be used independently, but can integrate with your claims systems by request.

Absolutely! As an added benefit sureti allows for Direct Payment disbursements at a small transactional cost complete with managerial controls and discretion.

Nope. They would simply get an email to digitally endorse their payment and select their Contractor. That’s it!

Not a problem. Any contractor can easily sign up at pro.sureti.com/getting-started or by emailing concierge@sureti.com

We’ve yet to meet a Contractor that doesn’t want get started on the job quickly and not worry about where their money will come from. sureti’s goal is a happier Contractor and happier Policyholder.

sureti aims to make it fair and equitable for everyone involved and believes it’s only appropriate to share in the work it’s involved with. Monthly subscriptions start at $550/month and scale with the size of the organization. We earn additional income by sharing in the loss proceeds we control and de-risk on your behalf. Those amounts are agreed to with the Restoration Contractor agreement.

Maybe you don’t. Most property (commercial and residential) carriers we speak with are deeply concerned with the outcome of their claimant’s experience and understand the lower cost to retain a customer is well worth the small investment. Not to mention the ever-increasing cost of keeping a Policyholder out of their home or business. But, hey, it’s your money.