sureti is an unbiased, third-party fund control operating in the property restoration sphere. We facilitate the restoration process by communicating with Policyholders, Contractors, Insurance Carriers, and Mortgage Lenders to vastly decrease the amount of time each party needs to spend on administration, ensuring that funds are used correctly, and that the property is fully restored.
For Property Owners, sureti is absolutely free!
Notify the suretiCLAIMS Team within the App or email us at claims@sureti.com and we will coordinate with you when possible.
Absolutely!
Yes! sureti was built to accommodate both residential and commercial property damage.
Yes! If you don’t see your chosen contractor, simply select “Invite a Contractor” during the contractor selection process.
Yes! Just add the general contractor as the Branch and the other contractors as coordinators on the check. Your general contractor will likely spearhead this themselves when needed.
sureti does not process insurance claim checks with a mortgage lender included as a payee. However, you may refer to our Resources page to learn what to do next.
sureti helps you get paid quicker. sureti cuts out the Lender altogether and moves payments electronically into your account as work progresses. We also get rid of inspections, and use 3D scans of the restoration of the property, protecting you from future litigation.
sureti charges $90 a month to maintain a Branch (or Office) on the sureti platform, ensuring that clients and potential customers will be able to find your company in their local area.
For Standard Fund Control, sureti charges a percentage (typically 2.5%) for each time we get you paid faster.
Ease of selection and visibility by property owners. In short, it helps you get paid faster. As an added benefit, it ensures that any Restoration Contractors on our platform have been fully vetted by the sureti team and are current on all regulatory requirements.
Easy! We’ll send you an agreement to review and then ask for standard documentation like License, W9, and surety bond if required.
Give us a call. We’d like to learn more. If we can’t get you paid faster, maybe it’s best we stay as friends.
sureti no longer accepts paper claim checks with a mortgage lender listed on it. Please work directly with your client and their Lender to get the funds endorsed and released.
sureti typically disburses insurance claim funds via ACH transactions to the contractor.
sureti’s Fund Release Schedule is as follows:
One-third (⅓) Disbursed at the outset once the claim file is in compliance;
One-third (⅓) at 50% completion of project as evidenced by 3D Scan Data;
One-third (⅓) (a) ~100% completion of project as evidenced by 3D Scan Data (i.e., the property has been visually restored to
what is commonly regarded as pre-loss condition or better, and); (b) The Borrower has signed a Certificate-of-Completion confirming the relative work scope has been completed to their satisfaction.
Processing fees are calculated based on a Restoration Contractor’s perceived solvency, past performance, total check volume, total insurance proceeds processed, surety bond limits, insurance limits, licensing, certifications, and overarching suretiSCORE. These terms are outlined in the Master Service Agreement that was signed during the onboarding process.
sureti will send an invoice directly to the Property Owner via email with a link to submit payment via credit card or ACH. Once the deductible has been collected, sureti will send net proceeds (deducting our fee) directly to the Contractor.
As an unbiased third-party, sureti’s role is to handle situations such as this. Contact the suretiCLAIMS team via the messaging system in sureti, call, or email our team and we’ll work to get you paid in full.
If you’re unable to complete a 3D Scan of the property, sureti will coordinate with either the Property Owner or with our 3rd Party Scan Network to have one performed.
If you are working with subcontractors who would benefit from being part of the discussion on insurance claim funds proceeds, they can be added by your Branch Owner to the relevant cards as a Collaborator.
Branch Owners should be administrators in your office who have the bandwidth to oversee and interact with all claims that your office processes through sureti. sureti supports multiple Co-Owners for each Branch but requires a singular email address to ground each Branch.
The Branch Owner oversees all of a Branch’s claims processed through sureti. Branch Owners are also able to chat within the messaging system in the app, add documents, add collaborators, and upload scans on all claims going through their Branch within sureti.
Please combine them into a single .PDF file and upload them to the Branch Profile. If you need any assistance, just ask a member of the suretiCLAIMS team.
If you are using a different email address for your work with your new company, please inform the suretiCLAIMS team and have your new Branch Owner or Co-Owner invite your new email address to sureti.
Submit change orders and any other supplementary documents not listed on the suretiPRO App by emailing claims@sureti.com.
sureti is designed to be used independently, but can integrate with your claims systems by request.
Absolutely! As an added benefit sureti allows for Direct Payment disbursements at a small transactional cost complete with managerial controls and discretion.
They can download our app for ease of use or use their web browser to communicate and stay up to date.
Not a problem. Any contractor can easily sign up at pro.sureti.com/getting-started or by emailing concierge@sureti.com
We’ve yet to meet a Contractor that doesn’t want get started on the job quickly and not worry about where their money will come from. sureti’s goal is a happier Contractor and happier Policyholder.
