For Monitored Claims*

1

Gather the following information:   Loan Number, Social security number, Claim Number, Address of Loss, Date of Loss, Type of Loss, Estimate Total, Name of Contractor.

For Monitored Claims*

2

Contact the Lender to inform them of the loss and set up a claim file, with information gathered in Step 1.

For Monitored Claims*

3

Submit all required documents to Lender, including a completed Lender’s claim packet, if applicable.

For Monitored Claims*

4

Request the tracking number for the claim from the Lender and verify the mailing address.

For Monitored Claims*

5

Endorse and mail the claim check to the Lender.

For Monitored Claims*

6

Contact Lender to confirm the claim check was received and all documents were processed. Request release of funds.

For Monitored Claims*

7

When repairs reach 50% completion, reach out to the Lender to request a progress inspection.

For Monitored Claims*

8

Contact Lender following the inspection to request release of percentage of claims proceeds.

For Monitored Claims*

9

When repairs reach 100% completion, reach out to the Lender to request a progress inspection.

For Monitored Claims*

10

Contact Lender following the final inspection to request release of the remainder of funds.

*Monitored Claim - Mortgage Lender may have a threshold that determines whether a claim is “Monitored” or “Unmonitored.
You can request a copy of sureti’s complete list of Mortgage Lender contact information by completing this form.